Privacy Policy

Welcome to the Privacy Policy for iot.nexopora.com, a platform operated by Nexopora Technologies for managing and monitoring Internet of Things (IoT) devices and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal and device-related information when you visit or use our website and services.

1. Information We Collect

We collect information in several ways, including when you voluntarily provide it, when you interact with our platform, and through automated means.

1.1 Information You Provide Directly

  • Account Information: When you register for an account on iot.nexopora.com, we collect your name, email address, company name (if applicable), and password.
  • Device and Configuration Data: To enable IoT device management, we collect device identifiers (e.g., MAC address, serial number), firmware version, connection status, sensor readings, and configuration settings — all processed and stored in accordance with your account permissions and consent.
  • Support and Communication Data: When you contact us via support@iot.nexopora.com, we retain your message, contact details, and related correspondence to respond to your inquiry and improve our services.

1.2 Information Collected Automatically

  • Usage Data: We log IP address, browser type, operating system, referring URLs, pages visited, time spent on site, and interaction patterns using secure, anonymized analytics tools.
  • Cookies and Tracking Technologies: We use essential cookies to maintain session security and functionality. We do not use third-party advertising or tracking cookies on iot.nexopora.com. You may manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the iot.nexopora.com platform and associated IoT services;
  • Authenticate users and secure account access;
  • Process device registration, configuration, and telemetry data;
  • Respond to support requests and communicate service updates;
  • Comply with applicable laws, regulations, and legal obligations;
  • Prevent fraud, abuse, or unauthorized access to our systems.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing of Information

We only share your information under the following circumstances:

  • With Your Consent: When you explicitly authorize sharing (e.g., granting team member access to your IoT dashboard).
  • With Service Providers: We engage trusted third-party vendors (e.g., cloud infrastructure, security, and analytics providers) who process data on our behalf under strict confidentiality and data processing agreements. These providers are contractually prohibited from using your information for any other purpose.
  • For Legal Compliance: If required to do so by law, regulation, or legal process, or in response to valid requests from public authorities (e.g., law enforcement).
  • In Connection with Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to commitments to maintain the privacy protections outlined in this policy.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS 1.2+), secure authentication protocols, role-based access controls, and regular security assessments. While no system is 100% immune to risk, we continuously monitor and enhance our security posture to safeguard your data.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Device telemetry data is retained per your configured retention settings in the iot.nexopora.com dashboard (default: 90 days). Account data is retained for the duration of your active account and for up to 12 months after account deletion for audit, compliance, and fraud prevention purposes.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information;
  • Request a copy of your data in a portable format;
  • Withdraw consent (where processing is based on consent);
  • Object to or restrict certain processing activities;
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at support@iot.nexopora.com. We will respond within 30 days of receiving a verified request.

7. Children’s Privacy

iot.nexopora.com is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.

8. International Data Transfers

Nexopora Technologies is headquartered in the United States. Your information may be processed and stored in the U.S. and other jurisdictions where our infrastructure or service providers operate. We ensure appropriate safeguards — including standard contractual clauses where applicable — are in place to protect your data during cross-border transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The most current version will always be available at https://iot.nexopora.com/privacy-policy. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of iot.nexopora.com after changes become effective constitutes your acceptance of the updated terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact our Data Protection Officer at support@iot.nexopora.com. We will respond promptly to all inquiries.

Last updated: August 21, 2026

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